We are strongly committed to protecting the privacy of our customers. This statement explains our policy on the processing of our customers’ personal information.
We will hold your details on our internal system. We do our best to ensure the security of your personal details by using up to date industry practices to guard against unauthorised access, use, disclosure or loss.
Payment details are not held electronically and are kept in a secure place that only senior staff have access to.
It is possible to view our site without providing any personal details. However, without your details we will not be able to provide our service to you. Your personal details will not be used in ways to which you have not consented.
We will only ask for personal information from you where it is necessary for us to provide our service to you. We will only collect information where it is specifically and knowingly provided by you. For example, we will ask for your name, email and physical address and your telephone number when you place an order. We will use this information to process your order. We will also use your contact details to communicate with you. We may occasionally contact you in connection to your account to enable us to manage and fulfil your order correctly. For example, if an item you have ordered is unavailable, we would need to contact you. On such an occasion, we will normally try to reach you by telephone or email. We may keep a record of your emails to us to assist in our management of your account with us.
We may also review the products you buy using our on-line service or in store to enable us to give you information about products and services that you may be interested in. From time to time, we may also send you a letter, email or other communication, telling you about new products or special offers offered by us which we believe may interest you.
If we send you emails about products and services, we will provide a link that you can click on enabling you to “unsubscribe” from promotional emails.