Phone:

01237 477160

Cart

Frequently Asked Questions

How to Order

Click & Collect

If you order online before midday, you can collect from our Northam Shop after 3pm the same day until 6pm (7pm Thursdays).

Alternatively, for collection at the Barnstaple Pannier Market – Order online by Thursday Midday for Friday 9am-13:30pm collection.

There is no charge for collection from our Northam Store or Barnstaple Pannier Market.

Click & Drop

You can order online for deliveries to:

Thursday – Instow, Barnstaple, Braunton, Ilfracombe and beyond, Landkey areas.

Friday – Bideford, Torrington, Westward Ho!, Appledore areas.

Delivery charges may apply (see Delivery Section)

Visit Our Shop

Why not visit the shop, have a browse and choose what you like? We have a huge range in store, with deliveries in everyday of the week.

Our address is: Marshford Organic Foods, Churchill Way, Northam, North Devon, EX39 1NS.

See our Contact Us page for further information, including opening hours.

Payment Methods

Pay Over Phone

After you have placed your order online, you will receive a confirmation email.  Please then call 01237 477160 on the morning of your delivery when we will know your total cost to pay over the phone using your debit or credit card.

Why Can't I Pay Online?

Some of our products are priced per pack and others per kilogram. Your order will be made on the morning of delivery and weighed and processed through our tills which will give an accurate total of goods supplied. It is at this point that we are able to take payment for the goods to be delivered.

 

Payment Options

All our orders are processed through our tills, it is a virtual shop!

We do not send orders by courier except by prior arrangement and therefore we accept cash on delivery or card payment over the phone only.

Pay on Collection

You can also pay when you collect your items from our Northam Shop (cash or card) or at the Barnstaple Pannier Market (cash only).

Delivery

Free Local Delivery

We deliver boxes without charge to the following postcodes:

EX31
EX32
EX33
EX34
EX37
EX38
EX39 1**
EX39 2**
EX39 3**
EX39 4**

Bespoke orders without boxes are subject to a handling charge of £3.00

Local Courier

We also send by Courier for £6.50 to the following postcodes:

EX39 5**
EX39 6**
EX18
EX19
EX20
EX21
EX22
EX23
EX35
EX36

Collection

There is no charge for collection from our shop in Northam or the Barnstaple Pannier Market.

Why Don't we Deliver Nationally?

It is our trading policy to only supply the local market with the freshest produce available in our area.

UPDATE: 5th APRIL
We are running our shop as a collection and delivery service. As we continue to adapt to the new government guidelines, we are constantly reviewing how this works. For the moment we have managed to work out a timetable that relates to our capacity and supply chain.

The timetable is as follows
Monday – CLOSED
Tuesday – Afternoons collections only (between 2 – 5 p.m.)
Wednesday – Afternoons collections only (between 2 – 5 p.m.)
Thursday – No collections deliveries only – Braunton, Croyde, Ilfracombe, Parracombe and Landkey areas.
Friday – No collections deliveries only – Barnstaple, Instow, Bideford, Torrington, Northam, Appledore and Westward Ho!
Saturday – Afternoons collection only (between 2 – 5 p.m.)
SUNDAY – CLOSED

Unfortunately for now we have had to stop any new registrations coming on to our website. But if you have already registered then you can order as normal through the website (www.marshford.co.uk).

If you are not registered on the website we can accept orders via email or phone (sales@marshford.co.uk) (01237 477160). However, our phone is very busy at the moment so if you can the best way for us is via email. The earlier you get your order in the better as this gives us an idea of what to order for the week.

Please get your order in before MIDDAY the day before you want it.

Can you make sure you add your telephone number to any emails and your loyalty card code (if you have one) so we can add your purchases to your account. Note: Our suppliers are also coping with incredible demand so we can only supply you what we can get ourselves, certain items that you order may be substituted or limited. Please let us know if you don’t want any subs.

As we have said this is operations for now, we may change them as time goes on. Thank you for your understanding.

Thank you for your custom and please stay safe. X